Has your product gotten lost in the mail? Or is it taking a bit too long? Give us a shout to discuss your issue in order to figure out the best option. Do you have a sauce you are waiting on? We DO NOT give refunds on sauce UNLESS: your product was broken during the shipping process OR the sauce unsealed during the shipping process. We understand the frustration behind shipping concerns and we do everything in our power to keep track of each shipment that leaves our hands. Thank you for the constant support and understanding.